Privacy and safety
Deleting your account and data: how it works
Learn the exact steps to close your survey panel account, what happens to your earned rewards, and how we handle your personal data afterward.
The Reward Hours blog
Tips for earning more from surveys, what to expect from focus groups and interviews, and what members are telling brands.
Posts
Research insights
Brand tracking: why you are asked about the same brands every few months
Brand tracking surveys ask similar questions every few months to measure change over time. Here is what they measure and why honest "do not know" answers count.
Focus groups
Car clinics and other big-ticket product studies
Car clinics let you see unreleased vehicles and large products in person. Learn what happens at the venue, how security works, and what you do during the session.
Earning tips
What to do when a survey crashes halfway
Survey crashes are frustrating but normal. Learn the simple steps to report a broken survey safely without risking your panel account.
Accessibility
Taking surveys at your own pace: cognitive accessibility tips
Online surveys should not feel like a test. Find practical ways to manage focus, take breaks and use reading tools while sharing your opinions at your own pace.
Research insights
How surveys are translated for 35+ countries
A survey running in many countries must be translated and adapted, not just converted word for word. Here is how it is done and how members can help.
Earning tips
Common reasons rewards are delayed, and how to avoid them
Waiting for a survey reward can be frustrating. Learn why delays happen and how to keep your account ready for fast payouts.
Research insights
Quotas and sampling: why researchers need people like you
Market researchers cannot ask everyone in a country for their opinion. Instead, they use sampling and quotas to find a smaller group of people who represent the whole population.
Focus groups
Staying safe in product tests: allergies, instructions and reporting problems
Product tests let you try new items at home. Staying safe means checking ingredients, following instructions and reporting issues quickly.
Research insights
Mystery shopping and market research are not the same thing
Mystery shopping checks if staff follow rules. Market research asks for your honest opinions.
Focus groups
Family research: how parental consent works
When market research involves children, parents always give consent first. Learn how child studies work, what happens during interviews, and how family privacy is protected.
Accessibility
What an accessible survey looks like
Good surveys work for everyone, including people using screen readers, keyboards, magnification or captions. Here is what accessible survey design looks like.