Effective Date: October 28, 2025
Last Updated: October 28, 2025
Introduction
Welcome to RewardHours (“we,” “our,” “us”), operated by Research and Metric C Corp. We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.rewardhours.com and use our services.
By accessing or using RewardHours, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
Information We Collect
Personal Information You Provide
When you register for an account or use our services, we may collect the following personal information:
- Account Information: Name, email address, username, password, date of birth, gender
- Profile Information: Demographic data including age range, location (city, state, country), household income, education level, employment status, marital status, household size
- Contact Information: Mailing address, phone number
- Payment Information: PayPal email, bank account details for reward redemption
- Survey Responses: Opinions, preferences, and feedback provided in surveys
- Communication Data: Messages, correspondence, and support requests
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and usage:
- Device Information: IP address, browser type and version, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, click data, referral URLs
- Cookies and Similar Technologies: See our “Cookies and Tracking Technologies” section below
- Log Data: Server logs, access times, error reports
Information from Third Parties
We may receive information about you from:
- Survey Partners: Research companies and brands that sponsor surveys
- Authentication Services: Social media platforms if you choose to register using social login
- Data Enhancement Services: Third-party data providers that help us verify information and improve survey targeting
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Create and manage your account
- Match you with relevant surveys based on your profile
- Process and deliver rewards
- Provide customer support
- Send service-related communications
Survey Operations
- Conduct market research on behalf of our clients
- Ensure survey quality and prevent fraudulent responses
- Analyze response patterns and improve survey targeting
- Aggregate and anonymize data for research purposes
Platform Improvement
- Enhance user experience and platform functionality
- Develop new features and services
- Conduct analytics and generate insights
- Test and troubleshoot technical issues
Legal and Security
- Comply with legal obligations and regulatory requirements
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Use
- Respond to legal requests and prevent harm
Marketing (With Your Consent)
- Send promotional emails about new surveys and opportunities
- Provide personalized recommendations
- Conduct surveys about our own services
Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process your personal data based on:
- Consent: When you agree to participate in surveys or receive marketing communications
- Contract Performance: To provide the services you’ve requested
- Legitimate Interests: To improve our services, prevent fraud, and ensure security
- Legal Obligations: To comply with applicable laws and regulations
How We Share Your Information
We may share your information in the following circumstances:
With Survey Clients and Partners
- Aggregated, anonymized survey responses (no personally identifiable information)
- Limited demographic information necessary for survey screening
- Your responses are combined with others and presented in aggregate form
With Service Providers
We engage third-party companies to perform services on our behalf:
- Payment processors (PayPal, bank transfer services)
- Cloud hosting providers
- Email service providers
- Analytics platforms
- Fraud prevention services
These service providers have access only to information necessary to perform their functions and are obligated to maintain confidentiality.
For Legal Reasons
- To comply with legal obligations, court orders, or government requests
- To enforce our Terms of Use or other agreements
- To protect the rights, property, or safety of RewardHours, our users, or others
- In connection with investigations of fraud or security incidents
Business Transfers
If Research and Metric C Corp is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.
With Your Consent
We may share your information for any other purpose with your explicit consent.
We Do Not Sell Your Personal Information
RewardHours does not sell your personal information to third parties. Survey responses are shared only in aggregated, anonymized form that cannot identify you personally.
Data Retention
We retain your personal information for as long as:
- Your account remains active
- Necessary to provide our services
- Required by law or for legitimate business purposes
When you close your account, we will delete or anonymize your personal information within 90 days, except where we must retain it for legal, regulatory, or security purposes. Aggregated, anonymized data may be retained indefinitely for research and analytics.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files placed on your device that help us provide and improve our services.
Types of Cookies We Use
Essential Cookies: Required for the website to function properly (account login, security features)
Analytics Cookies: Help us understand how users interact with our website (Google Analytics)
Functionality Cookies: Remember your preferences and settings
Advertising Cookies: Used by third-party partners to deliver relevant content (with your consent)
Your Cookie Choices
Most web browsers allow you to control cookies through settings. You can:
- Delete existing cookies
- Block future cookies
- Set alerts before cookies are placed
Note that disabling cookies may affect the functionality of RewardHours.
Your Privacy Rights
For All Users
- Access: Request a copy of your personal information
- Correction: Update inaccurate or incomplete information in your account settings
- Deletion: Request deletion of your account and personal data
- Data Portability: Receive your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing communications
Additional Rights for EEA/UK Users (GDPR)
- Right to object to processing based on legitimate interests
- Right to restrict processing in certain circumstances
- Right to withdraw consent where processing is based on consent
- Right to lodge a complaint with your local data protection authority
Additional Rights for California Users (CCPA/CPRA)
- Right to know what personal information is collected
- Right to know if personal information is sold or shared
- Right to opt-out of sale/sharing of personal information
- Right to non-discrimination for exercising privacy rights
How to Exercise Your Rights
To exercise any of these rights, please:
- Email us at privacy@rewardhours.com
- Access your account settings for certain requests
- Call us at +1 (307) 7763002
We will respond to verified requests within 30 days (or as required by applicable law).
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (SSL/TLS)
- Encryption of sensitive data at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
International Data Transfers
Research and Metric C Corp is based in the United States. If you access RewardHours from outside the United States, your information will be transferred to, stored, and processed in the United States.
For EEA/UK users, we ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions where applicable
- Other legally approved transfer mechanisms
Children’s Privacy
RewardHours is not intended for children under 18 years of age. We do not knowingly collect personal information from individuals under 18. If you are under 18, please do not register for RewardHours or provide any personal information.
If we learn that we have collected personal information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child under 18, please contact us at privacy@rewardhours.com.
Third-Party Links
Our website may contain links to third-party websites, plugins, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated Privacy Policy on our website
- Updating the “Last Updated” date
- Sending an email notification for significant changes
- Requiring re-acceptance for material changes
Your continued use of RewardHours after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Research and Metric C Corp
RewardHours Privacy Team
Email: privacy@rewardhours.com
Website: https://www.rewardhours.com/
Parent Company: https://www.researchandmetric.com/
Mailing Address:
30 N Gould St Ste R Sheridan, WY 82801, USA
howdy@researchandmetric.com
+1 (307) 776-3002
For EEA/UK users, our Data Protection Officer can be reached at: dpo@rewardhours.com
Regional-Specific Information
For European Union Users
Our EU representative can be contacted at: eu-rep@rewardhours.com
For UK Users
Our UK representative can be contacted at: uk-rep@rewardhours.com
For California Users
For CCPA-related requests, contact: ccpa@rewardhours.com
This Privacy Policy governs your use of RewardHours and is part of your agreement with Research and Metric C Corp.