Raise a request
Choose the topic that fits best. Every request gets a reference number and email updates.
- Payments and rewardsMissing points, cash or a gift card, or a question about cashing out.
- Account and log inLog in problems, confirmation emails, changing your email or profile.
- Surveys and studiesA survey that did not work, closed early, or a question about an invitation.
- Privacy and data requestGet a copy of your data, correct it, delete your account or withdraw consent.
- Report a problem with the siteSomething is broken, slow or hard to use, including accessibility problems.
- Make a complaintRaise a concern about a survey, a reward, a check or how we handled a request. A person on our team looks into every complaint.
- Something elseAny other question, idea or feedback for the Reward Hours team.
Popular answers
- Why was my reward not approved?Rewards can be withheld for quality reasons. Here is what we check.
- I cannot log inReset your password or get a new confirmation link.
- Why was I asked to turn off my VPN?We check that members join from the country where they live.
- When will I be paid?Many rewards are paid quickly, and every payment is made within 90 days of approval.
- How do I cash out?Cash out your survey cash from $100 by PayPal or gift card.
- I did not get the confirmation emailCheck spam, then ask for a new link.
Other ways to reach us
Privacy and data requests can also be sent to privacy@rewardhours.com. We reply to every request by email, in English.