Support Center
Getting Started
New to RewardHours? Learn the basics
Survey
Everything about completing surveys
Rewards & Payments
How to earn and redeem rewards
Account Help
Manage your account settings
Frequently Asked Questions (FAQ)
Getting Started
RewardHours is a survey rewards platform where you can share your opinions about products, services, brands, and advertisements in exchange for rewards. We connect you with companies that value consumer feedback to help them improve their offerings.
RewardHours is owned and operated by Research and Metric C Corp, a leading market research company specializing in expert data collection and consumer insights.
- Sign Up: Create a free account and complete your profile
- Receive Invitations: Get matched with surveys based on your demographics and interests
- Complete Surveys: Share your honest opinions
- Earn Rewards: Accumulate rewards for completed surveys
- Redeem: Choose from cash, gift cards, PayPal, or discount coupons
Yes! Registration and participation are completely free. There are no hidden fees, membership costs, or charges to redeem rewards.
To join RewardHours, you must:
- Be at least 18 years old
- Have a valid email address
- Reside in a country where we operate
- Provide accurate demographic information
No. Each person is allowed only one RewardHours account. Creating multiple accounts violates our Terms of Use and may result in permanent suspension and forfeiture of rewards.
Surveys
Surveys are sent via email based on your profile information and demographics. You can also check your dashboard for available surveys. We recommend:
Keeping your profile updated
Checking your email regularly
Whitelisting noreply@rewardhours.com to avoid spam filters
Surveys target specific demographics, interests, or consumer behaviors. You may not qualify if:
- Your profile doesn't match the target audience
- The survey quota is full
- Your screening responses indicate you're not the right fit
This is normal and happens to all users. Keep trying different surveys!
Survey frequency varies based on:
- Your demographic profile
- Survey availability from our clients
- Your location and interests
- Seasonal research trends
Most active users receive 2-10 survey opportunities per week, but we cannot guarantee a specific number.
Survey length varies from 5 to 30 minutes, with most taking 10-15 minutes. The estimated time is shown before you start each survey.
What types of surveys are available?
We offer surveys about:
- Consumer products and services
- Advertising and brand perception
- Shopping habits and preferences
- Media consumption
- Technology usage
- Healthcare and wellness (general topics)
- Travel and lifestyle
Some surveys allow you to save progress and return later, while others must be completed in one session. Check the survey instructions for specific details.
If you experience technical problems:
- Try refreshing your browser
- Clear your cache and cookies
- Try a different browser (Chrome, Firefox, Safari)
- Contact support@rewardhours.com with survey details
We'll investigate and may credit your account if the issue was on our end.
Rewards and Payments
You earn rewards by:
- Successfully completing surveys
- Participating in special research opportunities
- Referring friends (if referral program is active)
Rewards vary based on:
- Survey length (typically $0.50 to $5.00)
- Survey complexity
- Target audience specificity
- Client budget
Longer and more specialized surveys typically offer higher rewards.
Rewards are typically credited within 24-48 hours after survey completion and validation. Some surveys may take up to 5 business days for quality verification.
RewardHours offers multiple redemption options:
Cash: Direct bank transfer to your account
Gift Cards: Popular retailers including:
- Amazon
- Walmart
- Target
- Starbucks
- And many more
Online Payments:
- PayPal transfers
- Bank transfers
Discount Coupons: Variety of promotional coupons and deals
The minimum redemption amount is $100.00. Once you reach this threshold, you can request a payout.
- Log into your account
- Go to "Rewards" or "Redeem"
- Select your preferred reward option
- Follow the redemption instructions
- Confirm your request
Processing times vary by redemption method:
- PayPal: 3-7 business days
- Bank Transfer: 5-10 business days
- Gift Cards: 7-14 business days (delivered via email)
- Discount Coupons: Instant to 24 hours
Unredeemed rewards in your account do not expire as long as your account remains active. However:
- Inactive accounts (no login for 12+ months) may be closed
- Terminated accounts forfeit unredeemed rewards
- Gift cards and coupons may have expiration dates after redemption
Account Management
- Log into your account
- Click "Profile" or "Account Settings"
- Update your information
- Save changes
Keep your profile current to receive relevant survey opportunities.
Your profile helps us match you with appropriate surveys. Accurate information ensures:
- More relevant survey invitations
- Better qualification rates
- Higher quality research data
- Go to the login page
- Click "Forgot Password?"
- Enter your registered email address
- Check your email for reset instructions
- Create a new password
Contact support@rewardhours.com with:
- Your current registered email
- Your new email address
- Account verification information
We'll update your email after confirming your identity.
Yes. To delete your account:
- Go to Account Settings
- Select "Delete Account"
- Confirm deletion
Important: Redeem any available rewards before deletion, as they will be forfeited. Account deletion is permanent and cannot be undone.
You can:
- Click "Unsubscribe" at the bottom of any email
- Adjust email preferences in Account Settings
- Contact support@rewardhours.com
Note: You'll still receive essential account-related emails even if you unsubscribe from survey invitations.
Privacy and Security
Yes. We take data security seriously and implement industry-standard measures including:
- SSL encryption for data transmission
- Secure servers and databases
- Strict access controls
Regular security audits - Compliance with GDPR, CCPA, and other privacy regulations
Your information is used to:
- Match you with relevant surveys
- Process reward payments
- Improve our services
- Comply with legal requirements
We never sell your personally identifiable information. Survey responses are shared with clients only in aggregated, anonymized form.
Troubleshooting
Common reasons include:
- Your profile doesn't match target demographics
- Survey quota is full
Screening responses indicate you're not the right fit - You didn't pass attention check questions
Disqualifications are normal and don't reflect negatively on your account.
Possible reasons:
- Survey is still being validated (wait 24-48 hours)
- Quality check issues detected
- Survey was not fully completed
- Technical error occurred
If you don't receive credit within 5 business days, contact support with survey details.
Redemption may be denied if:
- Account shows suspicious activity
- Quality violations were detected
- Minimum balance not met
- Payment information is incorrect or invalid
- Account is under investigation
Contact support@rewardhours.com for specific information about your case.
Account suspensions typically occur due to:
- Multiple accounts
- Fraudulent activity
- Quality violations
- Providing false information
Contact support@rewardhours.com to appeal the suspension. Include:
- Your registered email
- Account details
- Explanation of the situation
For technical support:
- Email: support@rewardhours.com
- Include: Browser type, device, error messages, screenshots
We typically respond within 24-48 hours.
Referral Program
Referral programs may be offered periodically. Check your dashboard or account settings for current referral opportunities and terms.
Troubleshooting
General Support: support@rewardhours.com
Privacy Questions: privacy@rewardhours.com
Legal Questions: legal@rewardhours.com
Parent Company: https://www.researchandmetric.com/
Support team hours: Monday-Friday, 9 AM - 6 PM [Specify Time Zone]
We respond to emails within 24-48 hours during business days.
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Yes! RewardHours is operated by Research and Metric C Corp, an established market research company. We have:
- Transparent privacy and terms policies
- Secure payment processing
- Real user testimonials
- Partnership with reputable brands
We never ask for sensitive information like Social Security numbers or credit card details for survey participation.
We welcome your feedback! Contact us at:
- Email: feedback@rewardhours.com
- Through your account dashboard
- Via our social media channels
Your suggestions help us improve the platform.
Additional Questions
For questions not covered in this FAQ:
- Email: support@rewardhours.com
- Check our website for additional resources
- Review our Privacy Policy and Terms of Use
Yes! If you're interested in conducting market research through RewardHours, visit https://www.researchandmetric.com/ or contact our business development team at business@researchandmetric.com.
Still have questions? Contact us at support@rewardhours.com
Visit our parent company: www.researchandmetric.com Last Updated: October 28, 2025